Jobs

Lebanon - Beirut
  • Create and design various materials for print and digital collateral
  • Ensure projects are completed with high quality and on schedule
  • Establish creative direction for the company as well as brand guidelines
  • Prioritize and manage multiple projects within design specifications and budget restrictions
  • Perform retouching and manipulation of images
  • Work with a wide range of media and use graphic design software
Turkey - Istanbul
  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid, and complete information by using the right methods/tools

  • Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail, or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Cancel or upgrade accounts

  • Assist with placement of orders, refunds, or exchanges

  • Advise on company information

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Place or cancel orders

  • Answer questions about warranties or terms of sale

  • Act as the company gatekeeper

  • Suggest solutions when a product malfunctions

  • Handle product recalls

  • Attempt to persuade customer to reconsider cancellation

  • Inform customer of deals and promotions

  • Sell products and services

  • Utilize computer technology to handle high call volumes

  • Work with customer service manager to ensure proper customer service is being delivered

  • Close out or open call records

  • Compile reports on overall customer satisfaction

  • Read from scripts

  • Handle changes in policies or renewals

  • Create and design various materials for print and digital collateral
  • Ensure projects are completed with high quality and on schedule
  • Establish creative direction for the company as well as brand guidelines
  • Prioritize and manage multiple projects within design specifications and budget restrictions
  • Perform retouching and manipulation of images
  • Work with a wide range of media and use graphic design software
  • Execute all visual design stages from concept to final hand-off to engineering
  • Conceptualize original website design ideas that bring simplicity and user friendliness to complex roadblocks
  • Create wireframes, storyboards, user flows, process flows and site maps to communicate interaction and design ideas
  • Present and defend designs and key deliverables to peers and executive level stakeholders
  • Establish and promote design guidelines, best practices and standards
  • Languages: Engish – Arabic – French & Turkish
  • Using dictionaries and thesauruses to find the exact words
  • Using Translation Memory softwares.
  • Management of time to complete documents
  • Understanding different cultures in translation
  • Working with people from different cultural backgrounds and industries
Apply now by sending your CV to info@trendyminds.fr or Via Whatsapp: +96181299978
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